The Appeals and Fair Hearings Division ensures that individuals who believe that the local agency has taken inappropriate action in the application of a law, regulation or policy have an impartial fact-finder who will review the case, hear their concerns, and make a timely decision in the matter. A hearing officer reviews the case, hears the appellant’s concerns, and makes a decision on the case. When a policy or law has not been correctly applied, it is the Appeal Unit’s responsibility to make sure that the agency is aware of its improper action and corrects the error. Administrative disqualification hearings determine whether an individual has obtained, or attempted to obtain, benefits fraudulently and entail an impartial review by a hearing officer of an individual’s actions, to determine whether the individual committed an “intentional program violation” in order to obtain benefits to which the individual is not entitled.
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