An unannounced complaint investigation was conducted on 2/25/2020 in response to multiple complaints received by the licensing office on 01/30/2020, 02/13/2020, and 02/25/2020. On 02/25/2020 inspector investigated allegations regarding ratios and water supply. On 02/27/2020 inspector investigated staff training, ratios, behavioral guidance, transportation, and water supply. The information gathered during the investigation does support the allegations regarding ratio and behavioral guidance, so the complaint is determined to be "valid". If you have any questions, contact the licensing inspector at (757)354-7307.
Based on interviews it was determined the center did not ensure that the proper ratios were maintained at all times. Evidence: 1. A staff member reported that there have been issues with ratios "about 6 months ago in the mornings due to staff late arrival". 2. A staff member reported there have been times when ratio was not maintained "in the school age room over the summer".
Plan of Correction:
Not available online. Contact Inspector for more information.
Standard #:
22VAC40-185-400-A
Complaint related:
Yes
Description:
Based on interview it was determined the center did not ensure that all staff interactions with children in care provided the needed help, comfort, and support. Evidence: 1. A staff member reported that the director has had to address staff's voice tone with the children " a few times". 2. A staff member reported that another staff member "screams, is loud and has been overheard by parents being harsh". 3. A staff member stated that one staff member is "really loud and abrupt at times". 4. Three staff members have been reported as being "disciplined" for voice tone.
Plan of Correction:
Not available online. Contact Inspector for more information.
Disclaimer:
This information is provided by the Virginia Department of Social Services, which neither endorses any facility nor guarantees that the information is complete. It should not be used as the sole source in evaluating and/or selecting a facility.
Find this content at:
http://www.dss.virginia.gov/facility/search/cc.cgi