A complaint investigation was completed today from 7:35am-8:30am. The complaint was received by the Northern Licensing Office on 9/4/19 regarding confidentiality and children's records. Based on staff interview, review of documentation, and review of children's records, a preponderance of evidence supports the allegations regarding confidentiality and children's records. Therefore, the complaint is determined to be valid. Areas of non-compliance are identified in the Violation Notice. Please email with questions at: morgan.bryson1@dss.virginia.gov.
Based on documentation review, children's information was not treated confidentially.
Evidence: 1. On 9/3/19 Staff #1 sent an email to parents of children attending the program which contained a list of 17 children's names who have incomplete files.
Plan of Correction:
I will keep children's information confidential and I will not do this again.
Standard #:
22VAC40-185-60-A
Complaint related:
No
Description:
Based on review of 4 children's records, 2 records did not contain all required information.
Evidence: 1. Child #3's file was missing 2 complete emergency contacts. The two listed emergency contacts had telephone numbers listed, however, they were missing addresses. 2. Child #4's file was missing an address for 1 of 2 emergency contacts.
Plan of Correction:
I will speak to the parents and obtain the missing information.
Disclaimer:
This information is provided by the Virginia Department of Social Services, which neither endorses any facility nor guarantees that the information is complete. It should not be used as the sole source in evaluating and/or selecting a facility.
Find this content at:
http://www.dss.virginia.gov/facility/search/cc.cgi