An unannounced complaint investigation was initiated on 05/10/2024 and concluded on 05/28/2024 in response to a complaint received by the licensing office on 05/06/2024 regarding behavioral guidance. Interviews were conducted relating to the allegations on 05/10, 05/20, and 05/28/2024. The information gathered during the investigation does support the allegation, so the complaint is determined to be "valid". If you have any questions, contact the licensing inspector at (757)354-7307.
Based on interview and documentation review it was determined the center did not ensure that staff interacted with children in a manner that promotes the child's physical, intellectual, emotional, and social well-being and growth. Evidence: 1. Eight of the ten staff interviewed reported that staff #10?s voice tone is loud and aggressive. 2. Management reported that voice tone has been an area that they have been working with staff #10 on. 3. In the record for staff #10 there was a staff coaching form dated 8/23/23 completed by management regarding a parent complaint about staff #10?s voice tone. 4. Staff #10 stated that ?the way I sound, tone and how I present myself comes across as being overly aggressive?.
Plan of Correction:
Terminated teacher after internal investigation findings. Retrained staff on child guidance.
Standard #:
8VAC20-780-410-1
Complaint related:
Yes
Description:
Based on interview and documentation review it was determined the center did not ensure that staff did not strike or roughly handle children. Evidence: 1. Six of ten staff interviewed described staff #10 as roughly handling children. 2. In the record for staff #10 there was a staff coaching form dated 9/13/23 completed by management regarding a parent complaint about staff #10 rough handling their child. 3. Two staff members interviewed reported observing staff #10 backhand child #1 in the face on May 6th, 2024. 4. Staff #10 reported in a written statement dated May 6th, 2024 that they had their pointer finger by child #1?s face, pointing at something and when they stood up their finger accidentally ended up getting him by his eye.
Plan of Correction:
Terminated teacher after internal investigation findings. Retrained staff on child guidance.
Disclaimer:
This information is provided by the Virginia Department of Social Services, which neither endorses any facility nor guarantees that the information is complete. It should not be used as the sole source in evaluating and/or selecting a facility.
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