Digital customer service options are available 24/7 at the MyChildSupport Portal. Most services can be conducted online, by email or by phone at 800-468-8894. You have better ways to spend your time! But if you need to visit us in person, you have options. Contact us and we will resolve your needs or your case worker will schedule an appointment. Appointments and walk-ins are available Monday through Thursday at one of our district offices between 9am-4pm and Friday between 9am-Noon. Click here to view service offerings.
Need Help?
Visit the MyChildSupport Portal to apply for services, schedule payments, upload documents, view payment history, send/receive messages with your case specialist and more.
Contact Us
Email us at askdcse@dss.virginia.gov or via our AskDCSE form.
Call our Customer Service Center: 1-800-468-8894, Mon - Fri, 7 AM - 6 PM.
Mailing Address: P.O. Box 550, Richmond VA 23218-0570.
| District | Address | FAX | Areas Served |
|---|---|---|---|
| Abingdon |
190 Patton Street Suite 300 Abingdon, VA 24210 |
(276) 676-5433 | Bland, Bristol, Buchanan, Dickenson, Grayson, Lee, Norton, Russell, Scott, Smyth, Tazewell, Washington, Wise |
| Central Virginia |
1610 Forest Ave Suite 200 Henrico , Va 23229 |
(804) 662-7400 | Amelia, Brunswick, Chesterfield, Colonial Heights, Dinwiddie, Emporia, Greensville, Goochland, Hanover, Henrico, Hopewell, Nottoway, Petersburg, Powhatan, Prince George, Surry, Sussex |
| Eastern Virginia |
420 North Center Drive Building 11, Suite 200 Norfolk, Virginia 23502 |
(804) 819-7025 | Accomack, Chesapeake, Norfolk, Northampton, Virginia Beach |
| Fredericksburg |
10300 Spotsylvania Ave Suite 100 Fredericksburg, VA 22408 |
(540) 899-4131 | Caroline, Essex, Fredericksburg, King George, Lancaster, Northumberland, Orange, Richmond County, Spotsylvania, Stafford, Westmoreland |
| Lynchburg |
2127 Lakeside Drive Lynchburg, VA 24501 |
(434) 385-0860 | Amherst, Appomattox, Bedford County, Buckingham, Campbell, Charlotte, Cumberland, Danville, Halifax, Lunenburg, Lynchburg, Mecklenburg, Nelson, Pittsylvania, Prince Edward, South Boston |
| Manassas |
9705 Liberia Ave, Suite 301 Manassas , Va 20110 |
703-530-7303 | Fauquier, Manassas, Manassas Park, Prince William, Rappahannock |
| Newport News |
11751 Rock Landing Drive, Suite H-4 Newport News, VA 23606 |
(757) 594-7621 | Charles City, Gloucester, Hampton, James City, King & Queen, King William, Mathews, Middlesex, New Kent, Newport News, Poquoson, Williamsburg, York |
| Northern Virginia |
9990 Fairfax Blvd Suite 200 Fairfax, VA 22030 |
703-934-0067 | Arlington, Alexandria, Fairfax City, Fairfax County, Falls Church |
| Richmond |
1610 Forest Ave Suite 200 Henrico, VA 23229 |
804-367-8420 | Richmond City |
| Roanoke |
5241 Valley Park Dr. Roanoke, VA 24019 |
(540) 857-7841 | Alleghany, Bath, Botetourt, Carroll, Christiansburg, Clifton Forge, Covington, Craig, Floyd, Franklin, Galax, Giles, Henry, Martinsville, Montgomery, Patrick, Pulaski, Radford, Roanoke City, Roanoke County, Salem, Wythe |
| Suffolk |
7007 Harbour View Boulevard Suite 106 Suffolk, VA 23435 |
757-925-2302 | Franklin City, Isle of Wight, Southampton, Suffolk, Portsmouth |
| The Valley Office |
1550 Commerce Road Staunton, VA 24482 |
(540) 332-9915 | Albemarle, Augusta, Buena Vista, Charlottesville, Culpeper, Fluvanna, Greene, Harrisonburg, Highland, Lexington, Louisa, Madison, Page, Rockbridge, Rockingham, Shenandoah, Staunton, Waynesboro |
| Winchester |
629 Cedar Creek Grade Suite A Winchester, VA 22601 |
(540) 722-7528 | Clarke, Frederick, Loudoun, Warren, Winchester |
