Report Child Abuse/Neglect to Child Protective Services (CPS)
The Virginia Department of Social Services operates a CPS Hotline 24/7 to support local departments of social services by receiving reports of child abuse and neglect and referring them to the appropriate local department of social services. The CPS Hotline is staffed by trained Protective Services Hotline Specialists.
If you suspect child abuse or neglect, call your local department of social services or the Virginia Department of Social Services' 24-hour, toll-free CPS Hotline at (800) 552-7096. The CPS Hotline supports local departments by receiving reports of child abuse and neglect and referring them to the appropriate local office. The CPS Hotline is staffed by trained Protective Services Hotline Specialists.
CPS Hotline staff may provide general information and educational materials about child abuse or neglect to callers from the general public, child care providers, school educators and medical professionals on recognizing and reporting suspected child abuse or neglect.
Report Adult Abuse to Adult Protective Services (APS)
To report suspected financial exploitation or other kinds of maltreatment of vulnerable adults, call your local department of social services or the 24-hour, toll-free APS hotline at (888) 832-3858, or make an online report.
APS investigates reports of abuse, neglect, or exploitation of adults aged 60 and older or incapacitated adults ages 18 to 59. The goal of APS is to protect the adult using the least restrictive intervention and to respect the adult's right to self-determination.
In Virginia: (804) 786-8536
Out-of-state: (800) 552-7096
Hearing-impaired: (800) 828-1120
Local Departments of Social Services
(call during business hours)
Virginia Relay enables people who are Deaf, Hard of Hearing, DeafBlind, or have difficulty speaking to communicate by TTY (text telephone) or another assistive telephone device with anyone who uses a standard phone.
- TTY: 800-828-1120
- Voice: 800-828-1140
- Captioned Telephone Service: 877-243-2823
- Speech-to-Speech: 866-221-6784
- Visually Assisted Speech-to-Speech: 800-855-8220
- Spanish: 800-855-8200
