VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Hickory Hill Retirement Community
900 Cary Shop Road
Burkeville, VA 23922
(434) 767-4225

Current Inspector: Coy Stevenson (804) 972-4700

Inspection Date: Nov. 19, 2024

Complaint Related: Yes

Areas Reviewed:

22VAC40-80 COMPLAINT INVESTIGATION

Comments:

Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: The licensing inspector was on-site on 11/19/24. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 10/07/24, regarding allegations in the area(s) of: staff substance abuse while at the facility; verbal and physical abuse of residents; resident neglect Number of interviews conducted with staff: 1 Additional Comments/Discussion: An interview was conducted with the facility administrator. During the interview, the administrator denied the allegation that staff use or attempt to obtain illicit substances while at the facility. The administrator stated that there have been no reports from either staff or residents expressing such concerns. There have also not been any instances where a staff member was suspected of being under the influence. The administrator stated during the interview that there have not been any reports from staff or residents expressing concern over the number of staff on duty. Additionally, the administrator stated there have been no reports by staff or employees related to concerns of physical/verbal abuse by staff, nor have there been any reports or concerns related to residents care needs being neglected. The administrator discussed in detail a resident who requires ostomy care, who frequently pulls the tubes out, resulting in these tubes being secured more frequently than would otherwise be needed. This increase in attaching/securing the tubes, results in increased skin irritation. The administrator noted that efforts to reduce the frequency the resident removes, or attempts to removes these tubes, include increased monitoring and attempting to prevent the resident from isolating in their room. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.