VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Manorhouse Assisted Living & Memory Care
13500 North Gayton Road
Richmond, VA 23233
(804) 360-7777

Current Inspector: Yvonne Randolph (804) 662-7454

Inspection Date: Sept. 30, 2020 and Oct. 1, 2020

Complaint Related: Yes

Areas Reviewed:

22VAC40-73 GENERAL PROVISIONS 22VAC40-73 PERSONNEL 22VAC40-73 STAFFING AND SUPERVISION 22VAC40-73 RESIDENT CARE AND RELATED SERVICES 63.2 Facilities and Programs.. 22VAC40-80 COMPLAINT INVESTIGATION.

Comments:

This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A complaint inspection was initiated on 09/30/2020 and concluded on 10/01/2020. A complaint was received by the department regarding allegations in the areas of resident care. The administrator of record was contacted by telephone to conduct the investigation. The licensing inspector emailed the administrator a list of documentation required to complete the investigation. The evidence gathered during the investigation did not support the allegation concerning resident care and related services of non-compliance with standards or law.