VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Harmony at Oakbrooke
301 Clearfield Avenue
Chesapeake, VA 23320
(757) 315-6900

Current Inspector: Alyshia E Walker (757) 670-0504

Inspection Date: July 2, 2021 , July 9, 2021 , July 19, 2021 and July 22, 2021

Complaint Related: Yes

Areas Reviewed:

Personnel Administration and Administrative Services Resident Care and Related Services

Comments:

A non-mandated complaint inspection was initiated on 07-02-2021 and concluded on 07-22-2021. A complaint was received by the department regarding allegations in the areas of Personnel, Administration and Administrative Services, and Resident Care and Related Services The Administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the Administrator a list of documentation required to complete the investigation. The evidence gathered during the investigation did not support the allegation of non-compliance with standards or law. Any violations not related to the complaint but identified during the course of the investigation can be found on the violation notice.

Violations:

Standard #:	22VAC40-73-130-B
Complaint related:	No
Description:	Based on record review and interview the facility failed to notify the resident's contact person or legal representative immediately when a report of suspected abuse was made relating to the resident, as referenced in section 63.1-1606 of the Code of Virginia. Evidence: 1. On 06-10-2021, staff #1 emailed the Licensing Inspector and indicated APS [Adult Protective Services] was in the facility on 06-09-2021 for a complaint involving allegations of name calling and abuse towards resident #2, and allegations of name calling towards resident #3 and resident #4. 2. Staff #1 provided a copy of the residents? ?Progress Notes? which documented: A. Resident #2?s notes dated 07-09-2021? ?Verbal allegations per APS? This writer called and spoke with [family] trying to find out some information as to when this incident occurred?? B. Resident #3?s notes dated 07-10-2021, ?POA was notified of allegations of abuse?? C. Resident #4?s notes dated 07-10-2021, ?Spoke with [family] about allegation of verbal abuse?? 3. Interviews confirmed the residents? contact persons or legal representatives were not notified of the suspected abuse immediately; nor were they informed that the alleged verbal abuse involved the resident they were affiliated with. 4. Staff #1 could not provide documentation that the aforementioned residents? contact person or legal representative was notified of suspected abuse relating to the resident prior to 07-09-2021 or 07-10-2021. Staff #1 acknowledged the aforementioned residents? contact persons or legal representatives were not notified immediately when a report of suspected abuse was made relating to the resident.
Plan of Correction:	Executive Director/Designee will ensure that documentation of contact to the responsible party will be reviewed at the occurrence.