VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Woodland Hills Independent Living, Assisted Living & Memory Care
3365 Ogden Road
Roanoke, VA 24018
(540) 682-7500

Current Inspector: Cynthia Jo Ball (540) 309-2968

Inspection Date: Sept. 8, 2021

Complaint Related: No

Areas Reviewed:

22VAC40-73 RESIDENT CARE AND RELATED SERVICES

Comments:

A non-mandated inspection was initiated on 09/08/2021 and concluded on 09/16/2021. A self-reported incident was received by the department regarding allegations in the areas of resident rights. The Administrator was contacted by telephone to conduct the investigation. The evidence gathered during the investigation supported the self-report of non-compliance with standards or law, and violations cited can be found on the violation notice.

Violations:

Standard #:	22VAC40-73-550-C
Description:	Based on staff interviews and a review of facility documentation, the facility failed to ensure that a resident of the assisted living facility had the rights and responsibilities as provided in ? 63.2-1808 of the Code of Virginia and this chapter. EVIDENCE: 1. An incident was self-reported by the facility on 09/08/2021. On 09/07/2021 staff person 2 received a complaint in regards to staff person 1 taking inappropriate videos of resident 1, who resides in the facility safe, secure unit, and uploading the videos to a social media platform (snap chat). In a phone interview with staff person 2 on 09/09/2021, staff person 2 explained that they had reviewed the videos that were uploaded to snap chat. Staff person 2 expressed that the videos shows resident 1 sitting in a facility bathroom, which violates resident 1's rights to be free of degrading or demeaning acts against them and to be treated with dignity. Staff person 1 was suspended on 09/07/2021 and terminated from employment with the facility on 09/10/2021.
Plan of Correction:	Staff person 1 terminated from employment on 9/10/2021 effective immediately. ED & BOM All staff retrained on RUI/Woodland Hills Social Media Policy. Signatures obtained from staff. ED & Department Heads Resident Rights training to be scheduled for staff at Woodland Hills. ED and/or designee