VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Hermitage Roanoke
1009 Old Country Club Road, N.W.
Roanoke, VA 24017
(540) 767-6800

Current Inspector: Angela Marie Swink (276) 623-6575

Inspection Date: March 11, 2021

Complaint Related: No

Areas Reviewed:

22VAC40-73 RESIDENT CARE AND RELATED SERVICES

Comments:

This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A monitoring inspection was initiated on 3/11/2021 and concluded on 4/8/2021. A self-reported incident was received by the department regarding allegations in the areas of resident care and related services. The Administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the Administrator a list of documentation required to complete the investigation. The evidence gathered during the investigation supported the self-report of non-compliance with standards or law, and violations were issued.

Violations:

Standard #:	22VAC40-73-550-C
Description:	Based on a review of facility documentation and staff interviews, the facility failed to ensure that the rights and responsibilities were provided as per 63.2-1808 of the Code of Virginia and this chapter. EVIDENCE: 1. On 3/8/2021 resident 1 was returning to her room from the dining room after lunch when 3 facility employees overheard staff person 1 being verbally abusive towards resident 1 in the Rotunda hallway outside of the dining room. Staff person 1 was noted to be talking loudly at resident 1 because resident 1 was expressing that she needed to sit because her legs were tired. Staff person 3 over heard staff person 1 tell resident 1 " you will walk and you can rest your legs when you get back to your room". Staff person 4 then approached resident 1 to see if she could assist the resident back to her room when staff person 1 expressed that resident 1 was giving her a hard time. Staff person 1 was suspended from work the day of the incident and after further facility investigations was terminated from employment.
Plan of Correction:	Staff person 1?s employment has been terminated and appropriate reporting was completed to state agencies within 24 hours of incident. Resident Rights have been reviewed with all residents. Resident Rights will be reviewed with all team members. Hermitage Roanoke leadership will provide ongoing monitoring of community to ensure rights and responsibilities of residents are upheld.