VIRGINIA DEPARTMENT OF SOCIAL SERVICES

KinderCare Learning Center - Parham
2240 East Parham Road
Henrico, VA 23228
(804) 264-8729

Current Inspector: Cindy Horne (804) 297-4469

Inspection Date: Aug. 14, 2024

Complaint Related: No

Areas Reviewed:

8VAC20-780 Administration. 8VAC20-780 Staff Qualifications and Training. 8VAC20-780 Staffing and Supervision. 8VAC20-780 Programs. 8VAC20-780 Special Care Provisions and Emergencies 8VAC20-770 Background Checks

Comments:

An unannounced, on-site monitoring inspection was initiated on 8/14/24 and completed on 8/26/24 in response to a self-report received by the licensing office on 7/16/24 relating to care, protection, and guidance of children. The inspector reviewed one child?s record and one staff record on-site. This inspection included: document review (incident reports, policies and procedures, attendance records), tour of the facility, interviews, and observations. Information gathered during the inspection determined non-compliance with applicable standards or law, and violations are documented on the violation notice issued to the program. Please complete the plan of correction (POC) and date to be corrected sections for each violation cited on the violation notice. Specify how the deficient practice will be or has been corrected. Submit your POC within five (5) business days from today, which will be the close of business on 9/10/24. A POC submitted after this date will not appear on the public website.

Violations:

Standard #:	8VAC20-780-40-E
Description:	Based on record review and interview, the center failed to ensure that the operational responsibilities of the licensee shall include ensuring that the center's activities are maintained in compliance with these standards and the center's own policies and procedures that are required by these standards. Evidence: 1) The Center?s ?Behavior Guidance Plan For Parents? states that ?if inappropriate behavior continues, parents will be asked to participate in an immediate parent/teacher conference.? There was no documentation of a parent/teacher conference in the record of Child #1. There were seven incident reports documenting physically aggressive and bullying behaviors toward other children and staff by Child #1 between 4/17/24 and 7/16/24. 2) The center?s ?Child Supervision Records (CSR) Standard Operating Procedure (SOP)? requires teachers to ?sign in and out of classroom CSRs at the exact time they arrive or leave.? The CSR for the school age classroom dated 7/15/24 documents no staff in the classroom between 12:30 p.m. and 1:25 p.m. A Name- to-Face Check completed at 12:00 pm documents 13 school age children in the classroom. A Name- to-Face Check completed at 2:00 pm documents 15 school age children in the classroom. No transitions were documented between 12:00 and 2:00. 3) The center?s ?Child Supervision Records (CSR) Standard Operating Procedure (SOP)? requires teachers to ?complete and document name-to-face checks on the CSR eight times a day? aside from transition times. The CSRs for the school age classroom dated 7/15/24 and 7/16/24 document six name-to-face checks. 4) The center?s ?Child Supervision Records (CSR) Standard Operating Procedure (SOP)? requires that ?Managers must observe at least two Name -to-Face Transitions per classroom daily and review (and sign!) every classroom?s CSR at least twice daily.? The CSR for the school age classroom dated 7/15/24 has no documentation of management observations. The CSR for the school age classroom dated 7/16/24 has documentation of one management observation. 5) The center?s ?Child Supervision Records (CSR) Standard Operating Procedure (SOP)? requires that each combined classroom or ?homeroom? at the beginning and the end of the day ?should have their own CSR?. The CSR for the school age classroom dated 7/15/24 has five Pre-K students signed in then signed out. The CSR for the school age classroom dated 7/16/24 has three Pre-K students signed in then signed out. 6) The center?s ?Child Supervision Records (CSR) Standard Operating Procedure (SOP)? requires teachers to ?write the total number of children and teachers at the bottom of the CSR? and to add their ?initials in the box provided for the name-to-face check?. The CSR for the school age classroom dated 7/15/24 documents a name-to-face check at 7:15. The total number of children and teachers and the teacher?s initials are not documented. 7) The center?s ?Child Supervision Records (CSR) Standard Operating Procedure (SOP)? requires teachers to ?write the total number of children and teachers at the bottom of the CSR? and to add their initials in the ?Teacher Initials box provided for each transition at the bottom of the CSR.? The CSR for the school age classroom dated 7/16/24 documents a transition to the playground at 9:32 a.m. The total number of children and teachers and the teacher?s initials are not documented. 8) The center?s ?Child Supervision Records (CSR) Standard Operating Procedure (SOP)? requires teachers to ?Print children?s FIRST and LAST NAME as they enter the classroom? on the CSR. The CSR for the school age classroom dated 7/15/24 documents five "Pre-K" children without their last names. The CSR for the school age classroom dated 7/16/24 documents three "Pre-K" children without their last names. continued on supplemental page
Plan of Correction:	Not available online. Contact Inspector for more information.
Standard #:	8VAC20-780-340-A
Description:	Based on record review and interview, the center failed to ensure when staff are supervising children, they shall always ensure their care, protection, and guidance. Evidence: 1) Child #1?s record contained seven incident reports dated between 4/17/24 and 7/16/24 that documented physically aggressive and disrespectful toward other children and a teacher. 2) On 4/17/24, Child #1 ?kicked another student.? 3) On 6/21/24, Child #1 started ?hitting the children? on inappropriate locations on their bodies. After Child #1 was separated from the other children he ?tried to choke? a ?non-verbal child?. 4) In the afternoon on 6/21/24, Child #1 ?got so angry? at another child that he ?slapped him in his face?. 5) On 6/27/24, Child #1 ?began to argue with? another child ?to the point of bullying him with racist language?. 6) On 7/02/24, Child #1 ?started smacking? Child #2 on an inappropriate location on their body. When Child #2 asked Child #1 ?to stop, he continued to do it?. 7) On 7/05/24, Child #1 was ?disrespectful to the teacher?. 8) On 7/15/24, Staff #1 witnessed Child #1 chasing and touching Child #3 on an inappropriate location on their body at 1:00 p.m. Staff #1 reported in an interview on 8/16/24, that Child #3 asked Child #1 to stop but the behavior continued. 9) In an interview on 8/14/24, the Program Director acknowledged Child #1?s persistent behavioral problems as outlined in seven incident reports dated between 4/17/24 and 7/16/24.
Plan of Correction:	Not available online. Contact Inspector for more information.
Standard #:	8VAC20-780-350-B-4
Description:	Based on review of documentation, the center failed to maintain the required staff to children ratio for children three years old up to school age. Evidence: 1) The child supervision record dated 07/15/2024 documented 18 children in a group between three years-eight years of age with Staff #3. The required ratio for three-year-old children to school age is 1 staff to ten children (1:10). 2) The child supervision record dated 07/16/2024 documented 15 children in a group between three years-eight years of age with Staff #3. The required ratio for three-year-old children to school age is 1 staff to ten children (1:10).
Plan of Correction:	Not available online. Contact Inspector for more information.