Childtime Learning Centers - Memory Lane
10300 Memory Lane
Chesterfield, VA 23832
(804) 796-7990
Current Inspector: Lauren Bickford (540) 280-0742
Inspection Date: April 27, 2023
Complaint Related: Yes
- Areas Reviewed:
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8VAC20-780 Administration.
8VAC20-780 Staff Qualifications and Training.
8VAC20-780 Staffing and Supervision.
8VAC20-780 Programs.
8VAC20-780 Special Care Provisions and Emergencies.
- Comments:
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An unannounced inspection was initiated on 04/27/2023 and concluded on 05/02/2023 in response to a complaint that was received by the department on 4/18/2023 regarding allegations in the areas of behavior guidance and supervision. The inspection was initiated on site on 4/27/2023. The inspector was on site from approximately 8:36 am-11:53 am. Interviews with staff were completed, observations were made in the center, and documentation was reviewed. Additional interviews were conducted remotely.
The preponderance of the evidence gathered during the investigation supports part of the allegation; therefore, the complaint is determined to be valid. See the violation notice for more details. If you have any questions about this inspection, please contact the licensing inspector at (540) 430-0384.
Please complete the plan of correction and date to be corrected for each violation cited on the violation notice and return it to me within 5 business days from today. You will need to specify how the deficient practice will be or has been corrected. Just writing the word corrected is not acceptable. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventative measures. Please do not use staff names; list staff by positions only.
- Violations:
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Standard #: 8VAC20-780-400-B Complaint related: Yes Description: Based on interview, the center did not ensure that behavior guidance was constructive in nature, age and stage appropriate, and intended to redirect children to appropriate behavior and resolve conflicts.
Evidence:
1. On 4/17/2023, it was reported that staff #1 was speaking to an administrator about an incident that had occurred between themselves and child #1?s parent earlier that morning. Child #1?s parent had reportedly requested that her child be separated from specific other children due to a conflict that had occurred on 4/10/2023 and staff #1 was upset about the confrontation. Child #1 reported that she said she knew that staff #1 was speaking about her parent and that staff #1 said, ?Go tell your mom, I don?t care.? In an interview, staff #1 confirmed that when she heard child #1 state that she was talking about her mom, she did say, ?You can go tell her that, I don?t care.? Staff #1 acknowledged that the statement was inappropriate and not constructive and stated she was ?overwhelmed.?
2. Administration acknowledged that the statement that staff #1 made to the child was not appropriate.Plan of Correction: corrective action plan has been put in place for staff #1
Disclaimer:
A compliance history is in no way a rating for a facility.
The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.
