VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Highland House
3501 Longdale Furnace Road
Clifton forge, VA 24422
(540) 862-4271

Current Inspector: Jennifer Stokes (540) 589-5216

Inspection Date: Jan. 25, 2021

Complaint Related: Yes

Areas Reviewed:

22VAC40-73 PERSONNEL 22VAC40-73 RESIDENT CARE AND RELATED SERVICES 22VAC40-80 COMPLAINT INVESTIGATION.

Technical Assistance:

To ensure that the facility had a thorough understanding of standards, the licensing inspector and the Administrator had a discussion regarding standard 460 H. a.

Comments:

This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A complaint inspection was initiated on 01/25/2021 and concluded on 02/16/2021. A complaint was received by the department regarding allegations in the areas of personnel and resident care concerns. The Administrator was contacted by telephone to conduct the investigation. The Administrator emailed the licensing inspector documentation to complete the investigation. The licensing inspector conducted phone interviews and reviewed communication logs and bathing schedules for a two week time period to complete the investigation. The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law.