VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Intercept Youth Services operating Intercept Health/YouthQuest
112 Runaway Bay Drive #103
Virginia beach, VA 23452
(804) 612-3300

Current Inspector: Sherry Woodard (757) 987-0839

Inspection Date: Oct. 21, 2022 and Dec. 12, 2022

Complaint Related: No

Areas Reviewed:

22VAC40-131 Organization and Administration 22VAC40-131 Personnel 22VAC40-131 Additional Requirements for Specific Programs 22VAC40-191 Background Checks for Child Welfare Agencies

Technical Assistance:

None

Comments:

Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/21/22 from 1:13 PM ? 4:55 PM and 11/1/22 from 10:30 AM ? 4:28 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of youth in care: 7 The licensing inspector completed a tour of the physical plant that included the office setting and conditions. Number of youth records reviewed: 1 Number of staff records reviewed: 3 Number of interviews conducted with staff: 4 Additional Comments/Discussion: An entrance conference was held at the agency on 10/21/22. Also, on the same date, a youth?s record was reviewed at the agency. The Regional Manager was available and accessible during the inspection. The Assistant Director and Regional Manager were interviewed on the same date to provide clarification about a document and about the conditions of the independent living arrangement setting for the youth whose record was reviewed. The Executive Director was interviewed along with the Regional Manager on 10/26/22 and separately on 11/9/22 in regard to the conditions of the independent living arrangement setting. Staff records were reviewed at the corporate office in Richmond on 11/1/22. The HR Business Partner and the HR Generalist were available and accessible during the inspection. The HR Business Partner was interviewed on the same date to provide clarification about several documents reviewed. An exit meeting was conducted on 12/12/22 to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Michele Freeman, Licensing Inspector at (804) 662-7062 or by email at michele.freeman@dss.virginia.gov

Violations:

Standard #:	22VAC40-131-440-B-1
Description:	Based upon interviews and observations, the agency failed to comply with their policies and procedures for evaluating potential independent living arrangement settings and ongoing evaluation of approved settings for foster youth, FY1. Findings: 1) This agency`s policy titled, ?Criteria for YouthQuest? states: ?Purpose: YouthQuest shall provide safe and adequate condominium/apartment style housing for youth participating in YouthQuest.? 2) FY1 resides with her two-year-old child in the apartment. 3) The Licensing Specialist observed the following in FY1?s apartment on 10/21/22 ? ?Multiple bubble shaped marks on the ceiling above the kitchen table. ?Water damage on the floors, which appears to be mold, in the following areas ? kitchen and both bathrooms. ?The hinge side of FY1?s bedroom door was split from the middle of the door to the bottom of the door. 4) On 10/21/22, FY1 was interviewed. FY1 stated that water bugs or cockroaches appear in the apartment when it rains. 5) On 10/21/22, staff, S5 and S6, were interviewed during the preliminary findings meeting about the conditions of the apartment. Both acknowledged the above-mentioned conditions are not acceptable. 6) On 10/26/22, staff, S4 and S5, were interviewed. The Licensing Specialist discussed findings noted above. S4 stated the following ? ?It was our fault to place FY1 there due to the maintenance issues.? S4 also said, ?It (the apartment) did not meet their expectations.?
Plan of Correction:	Prior to the inspection on 10/21/22 YQ Executive director and regional supervisor implemented a plan for the apartment mentioned in the violation as they were fully aware of the concerns of its appearance. Several maintenance requests had been submitted and corrected since the time of the youth admission. As noted in the violation the ?bubbled shaped marks? on the ceiling were inspected by the apartment maintenance department on 7/27 and were reported to YQ regional that there was no water damage found. YQ regional placed another maintenance ticket in on 10/22 indicating the concern from licensing. A maintenance assessment was conducted, and they indicated no issue. In regard to the water damage on the floor that appeared to be ?mold? in the kitchen and bathroom requests to the maintenance were made on 7/26, 8/9, 8/22, 9/23, 9/24 and 10/24. It was reported that the floors would be replaced however there were scheduling issues with the vendor in receiving the materials. The maintenance department reported that it was not mold, just damaged floors from water. In regard to the door being split a maintenance request was put in 8/9 and was still on the waiting list for repairs within the community. In regards to the ?water bugs or cockroaches that the resident reported when it rains- exterminators were contacted and came out on 10/25 and reported no sign of bugs in the apartment. Regional supervisor requested that they come back every week until the youth moved. There was no sign of bugs in the apartment. On 10/5/22 a new lease was signed to relocate the young lady and her child to a new renovated apartment. Due to the waiting list within the apartment complex the youth was not able to move into her new apartment until 12/1. Executive director will ensure all staff are fully trained on the expectations and regulations of providing safe housing to our youth to include any maintenance or cleanliness concerns.