VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Presbyterian Homes and Family Services Operating as HumanKind
908 North Thompson Street
Richmond, VA 23230
(804) 461-3585 (1105)

Current Inspector: Dawn Espelage (540) 759-8852

Inspection Date: Dec. 16, 2019 and Dec. 17, 2019

Complaint Related: No

Areas Reviewed:

63.2 General Provisions 22VAC40-131 PERSONNEL 22VAC40-131 PROVIDER HOMES 22VAC40-131 CHILDREN'S SERVICES 22VAC40-191 Background Checks for Child Welfare Agencies

Comments:

An unannounced renewal inspection was conducted on December 16, 2019 from 8:30 a.m. to 3:00 p. m and December 17, 2019 from 8:30 a.m. to 10:30 a.m. at HumanKind located at 908 North Thompson Street Richmond, Virginia 23230. HumanKind continues to provide foster care, treatment foster care and short term foster care services. At the time of the inspection the agency reported five (5) children in care and five (5) approved provider homes. During the inspection, the following activities transpired: 1.Reviewed three (3) provider home records (entire record) 2.Reviewed one (1) additional provider home record (background only) 3.Reviewed one (1) foster child record 4.Reviewed two (2) staff records (including one newly hired staff) 5.Reviewed the background checks and references for all board members 6.Completed a physical plant inspection of the service area 7.Policy and Procedures were reviewed 8.Interviews with agency representatives were conducted An exit meeting was conducted with the Richmond office with the Program Manager on December 17, 2019 at 10:00 a.m. to discuss preliminary inspection findings. There were three (3) citations for violations of the Standards for Child Placing Agencies. Upon receipt of the violation notice, the licensee must develop a plan of correction for each violation. The plan of correction must include the following: the steps to correct non-compliance with the standard(s); measures to prevent re-occurrence of non-compliance; person(s) responsible for implementation and monitoring of preventative measure(s); and date by which non-compliance will be corrected. The licensee has five (5) calendar days from receipt of the inspection documentation to complete the section entitled "Plan of Correction", sign each page of the Plan of Correction and return it to the Licensing Office. The licensee retains a copy to be posted at the facility. Results of the inspection are subject to public disclosure and will be posted on the VDSS web site within five (5) days, regardless of whether or not the Plan of Correction has been completed.

Violations:

Standard #:	22VAC40-131-200-A-3
Description:	Based on the review of the record for Foster Home (FH) 4 and based on an interview with an agency representative, the licensee failed to consider all information gathered when assessing the applicant?s capabilities to care for children. Findings: 1.Based on the review of the DMV driving records for FH4, the licensee did not consider the information gathered regarding 8 convictions and 2 suspensions of the foster parent?s driver?s license. The home study and no other documentation located in the record addressed the driving record and any potential risk to the health and safety of placements in this home. 2.During the exit interview, AR 2 acknowledged that she did not cover this information and did not consider this information when assessing the applicant.
Plan of Correction:	Program Manager will have foster parent complete a driver improvement course by 12/23/2019. Program Manager will write an addendum to the DMV explaining the plan of action and reason continued approval of foster parent driving. Program Manager will include driving records into future home study evaluations. Effective 12/17/2019
Standard #:	22VAC40-131-330-G
Description:	Based on the review of the record for Foster Child (FC) 1 and based on an interview with an agency representative, the licensee failed to conduct a face-to-face contact with the child twice a month that was at least seven days between contacts for the month of October 2019 and November 2019. Findings: 1.Based on the review of the ?weekly progress note? which documents face-to-face contacts with the child, the licensee conducted visits in the month of October 2019 and November 2019 that were less than seven days apart. There were two face-to-face visits conducted in the month of October and November however, the contacts were not at least seven days between contacts in the month of October and November 2019. 2.During the interview with AR2, she reviewed the documentation in the record and acknowledged that there were not at least seven days between contacts in the month of October 2019 and November 2019.
Plan of Correction:	Program Manager will conduct face-to-face contacts allowing for seven days to lapse between visits. Program Manager will ensure that staff conduct face-to-face contacts allowing for seven days to lapse between visits. Effective 12/17/2019
Standard #:	22VAC40-131-370-H-4
Description:	Based on a review of the licensee?s records management policies and procedures and based on an interview with an agency representative, the licensee failed to ensure that when not in use that the file for FH4 be maintained in a location that allows the department?s licensing representative complete access to the files within a reasonable and short period of time following the representative?s request to review the files. Findings: 1.On 12/16/2019, during an unannounced inspection, the licensing representative requested the file for FH4, AR2 reported that this file was in her personal home which was several hours away from the licensing location.
Plan of Correction:	Program Manager will not take client flies out of the office. Program Manager will not allow staff to take client files out of the office. Effective 12/17/2019