VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Intercept Youth Services operating as Intercept Health/YouthQues
926 Beverly Drive #2
Abingdon, VA 24210
(804) 612-3300

Current Inspector: Jamie Morgan (276) 525-5656

Inspection Date: Nov. 1, 2022 , Nov. 3, 2022 and Dec. 12, 2022

Complaint Related: No

Areas Reviewed:

22VAC40-131 GENERAL PROVISIONS 22VAC40-131 ORGANIZATION AND ADMINISTRATION 22VAC40-131 ADDITIONAL REQUIREMENTS FOR SPECIFIC PROGRAMS 22VAC40-80 THE LICENSE 22VAC40-80 THE LICENSING PROCESS

Comments:

Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/1/2022 from 2:30 p.m. to 4:15 p.m 11/3/2022 from 8:50 a.m. to 11:33 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of youth in care: 5 The licensing inspector completed a tour of the physical plant that included the office setting and conditions. Number of youth records reviewed: 1 Number of interviews with youth: 2 Number of staff records reviewed: 1 Number of interviews conducted with staff: 4 An exit meeting was conducted on 12/12/2022 by Teams Meeting. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Dawn Caldwell, Licensing Inspector at 804-385-6864 email at dawn.caldwell@dss.virginia.gov

Violations:

Standard #:	22VAC40-131-440-B-1
Description:	Violation: Based upon interviews and observations, the agency failed to comply with their policies and procedures for evaluating potential independent living arrangement (ILA) settings and ongoing evaluation of approved settings for Foster Youth 2 (FY2). Findings: 1) This agency?s policy titled, ?Criteria for YouthQuest? states: ?Purpose: YouthQuest shall provide safe and adequate condominium/apartment style housing for youth participating in YouthQuest. 2) The Licensing Specialist interviewed FY2 and observed the resident?s ILA apartment. 3) FY2 reported she has spiders in her ILA apartment, that two stove top eyes smoke when in use and that carpeting on the stairs is fraying and worn through. 4) The Licensing Specialist observed the following in vacant apartments #1: ? Appearance of water damage and black staining forming over the patio doors ? Toilet seat missing ? Bathroom cabinet doors missing ? Spots appearing to be water damage and forming black staining in the upstairs hallway ceiling ? Ventilation exhaust fan in the bathroom with excessive dirt/dust 5) The Licensing Specialist observed the following in vacant apartment #2. ? Smell of mildew/mold throughout the apartment ? No hot water could be drawn from the kitchen faucet ? Hole in the kitchen ceiling appearing to be water damage ? Vinyl/Linoleum flooring by the patio doors in the kitchen with black spotting and appearing to be water damaged ? Deck with railing picket not attached at the bottom ? Exterior of the refrigerator appearing to be excessively rusted and dirty ? Vent register return in the living room with rust and black spots appearing to be mold 6) The Licensing Specialist interviewed Staff 1,2, 3, and 4 (S1, S2, S3, and S4). 7) S1 stated to the Licensing Specialist that a prior resident living in vacant apartment #2 did not have hot water for one and a half months before the resident was discharged on 10/18/2022. 8) S4 indicated a plumber came to the apartment on 9/3/2022. 9) The findings were discussed during the preliminary findings review 10) The findings were discussed during the exit interview on 12/12/2022.
Plan of Correction:	Executive Director will ensure all staff are fully trained on the expectations and regulations of providing safe housing to our youth to include any maintenance and cleanliness concerns. On 11/3 a maintenance request was put in for an exterminator to come to the property and spray for spiders. Following their inspection it was reported that there was not a bug infestation that needed to be sprayed and advised the youth to keep the door closed. The exterminator will come out on a quarterly basis to insure there is not an issue. In regards to the "two stovetop eyes" smoking when turned on- staff worked with the youth to understanding the importance of cleaning them and making sure nothing drops on them while cooking causing them to smoke. A maintenance ticket was placed on 11/3 regarding the carpeting being frayed and worn through. Regarding the 2 vacant apartments that were mentioned in the violation notice. Prior to the time of the inspection, all admissions had been placed on hold due to waiting on the maintenance department to come and fix concerns noted by previous manager. In regards to the concerns for mildew/mold, it was determined that there was neither in the apartments as a thorough inspection was completed on 11/7. In regards to the hot water, the valve on the water heater needed to be adjusted. This was completed on 11/3 following the inspection. The executive director will ensure that all other concerns noted on 12/12 violation notice will be corrected by 12/20.