VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Intercept Youth Services operating as Intercept Health/YouthQues
926 Beverly Drive #2
Abingdon, VA 24210
(804) 612-3300

Current Inspector: Jamie Morgan (276) 525-5656

Inspection Date: May 8, 2024 , May 9, 2024 and May 13, 2024

Complaint Related: Yes

Areas Reviewed:

22VAC40-131 GENERAL PROVISIONS 22VAC40-131 ORGANIZATION AND ADMINISTRATION 22VAC40-131 PERSONNEL 22VAC40-131 ADDITIONAL REQUIREMENTS FOR SPECIFIC PROGRAMS 22VAC40-80 THE LICENSING PROCESS 63.2 CHILD ABUSE AND NEGLECT 63.2 FACILITIES AND PROGRAMS 22VAC40-191 BACKGROUND CHECKS FOR CHILD WELFARE AGENCIES

Comments:

Type of inspection: Complaint An unannounced, non-mandated complaint/focused inspection was conducted on 5/08/2024; 5/09/2024; 5/13/2024 with additional follow-up, interviews and policy review occurring until 5/29/2024 until the completion of the inspection. A preliminary findings review was conducted with the Director of Independent Living on 5/30/2024 remotely by Teams video call. Number of youth records reviewed: 1 Number of interviews with youth: 1 Number of staff records reviewed: 1 Number of staff interviews: 2 Number of additional interviews with subjects regarding complaint:4 The licensing inspector also included a tour of the physical space which included the office setting and conditions. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jamie Morgan, Licensing Inspector at 276-525-5656 or by email at jamie.morgan@dss.virginia.gov

Violations:

Standard #:	22VAC40-131-320-E
Complaint related:	Yes
Description:	Violation: Based on record review and interview, the agency failed to report a serious incident involving foster youth 1 (FC1) within 24 hours following the incident. Findings: 1) A serious incident involving foster youth 1 occurred on 4/17/24 and the agency failed to report it until 4/25/24. 2) S2 contacted LS to report incident on 4/25/24, acknowledging that the agency failed to report the incident within 24 hours. 3) S2 provided SIR by email on 4/25/24. 4) S2 noted the SIR had been completed prior to 4/25/24, but the agency failed to submit said report to licensing within 24 hours. 5)Findings were discussed and S2 acknowledged the finding.
Plan of Correction:	Not available online. Contact Inspector for more information.